BPO
Inbound/Outbound
SBA Business Developers accepts calls from customers, i.e. providing inbound call center services and contacting potential clients to promote products & services, i.e. outbound telemarketing services. We offer services through our smooth and effective channels. With the latest technology, we offer customized solutions to our clients and successfully managing their responsibilities.
An inbound and outbound call centerdeploys latest technology and preserve solid infrastructure to justify all the projects without any flaw. We are in Up-to-date facilities, such as ACD, soft phone, predictive dialer software, voice logging, IVR and call recording. We have knowledgein expertizing manpower to handle calls in large volumes in a professional way. Our focus revolves in, increasing the sales, exploring unknown markets, follow-up the mailings and fostering long-term customer relationships to help our clients for the rewards of success. We know the value of outbound customer service to aware customers about products & services; we are extremely particular when interacting with the potential customer service.
Services We Offer
We believe in doing everything flawlessly and never think twice when it comes to our customers. With our outbound and inbound customer service, there are many clients to enjoy on the platter.
Help Desk
Our skilled experts offer services which are all about IT products and computer. We keep our customers satisfied; by offering an exceptional help desk service. Help desk is the hub to report problems and certain issues. We offer customer service interaction withthe superior. As a result, customer relationship is established in a promising way and loyalty points of customers are won forever.
Customer Service
Providing inbound telemarketing services, our executives focus on the three major aspects of customer relationship management which includes customer acquisition, customer growth and customer care. What we do? Well, we put our best foot forward in helping client purchase pattern of customer, examine & determine the ongoing & evolving market trends and selling the products & services. Friendly customer care services are provided before and after the buying process.
Taking Orders
Our executive’s helps customer to place orders easily and effortlessly. Each order is handled professionally anddoubts are cleared. Realizing how call center services have a crucial contribution in order taking services, we record as well as deliver messages that are important to keep client’s business running. Our representatives are pro in handling calls & taking orders on the phone.
Tech Support
Industry based repair service is given by us in the call & in calm way. Product support, remote support, network technical support, pre-sales & post-sales support or onsite support, our techies deal with them like pros. We understand that technical support is the central point via which computer issues are reported. Our executives offer customized support solutions not only in quick but efficient way as well; thus, customers get to have a stable peace of mind.
Telemarketing
Our trained and proficient experts with outstanding communication skills promote goods & services in the very best way. When clients outsource telemarketing services to us, we ensure they are away from depending on costly ads & door-to-door selling in order to reach the valuable customers.
Lead Generation
Our buyers get a smooth platform request details about products & services, we offer and market our resources effectively; we provide lead generation. Our executives understand the preferences of our customer and assist them with every service they are looking for. We assure giving them leads which boost the sales. Market surveys are done to generate fresh leads that have high conversion rates.
Appointment Setting
Our experienced professionals are fully trained to understand clients’ businessto make right appointment for their company. We meet ourclients through office appointments, reservations & service schedulers for several types of seats, special events, transportation, dining, seminars, concerts and more. Without creating any fuss and complications, appointments are lined up smoothly.
Surveys
Providing the best solutions and services to our clients, Information is gathered along with on-going market trends, contenders, and purchase patterns of customers and areas that have opportunities for growth. Our experts conduct in-depth research services to assist client’s business is deriving excellence and needed recognition. This way, risks are minimized and chances of favorable results for clients increase largely. Whatever is done, it is done only after understanding the preference & nature of the business.
